Shipping policy
At Lulu Mirelle, we are dedicated to preparing and shipping every order with care. Please review our Shipping Policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Please note:
- Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
- Processing times may be extended during promotional events, holidays, or periods of high order volume.
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Options
We currently ship to addresses within the United States.
| Shipping Method | Order Value | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | $50.00 and above | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00 and above | FREE |
Available shipping methods and rates will automatically be displayed during checkout based on your order total.
Tracking Your Order
Once your package has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.
Please allow 24–48 hours for tracking information to become available after the carrier has scanned your shipment.
Shipping Guidelines
To ensure successful delivery, please confirm that your shipping information is complete and accurate before submitting your order.
Lulu Mirelle is not responsible for shipping delays or delivery issues caused by:
- Incorrect or incomplete shipping information provided by the customer.
- Failed delivery attempts.
- Carrier service interruptions or transportation delays.
- Severe weather, natural disasters, or other unforeseen events.
- Circumstances beyond our reasonable control.
Once an order has entered processing, we may not be able to modify the shipping address.
Delivery Restrictions
Please note the following shipping limitations:
- We currently ship within the United States only.
- We are unable to deliver to APO, FPO, or DPO military addresses.
- Delivery to certain remote or restricted areas may require additional transit time.
Lost or Damaged Shipments
If your package is lost during transit or arrives damaged, please contact our Customer Support team as soon as possible.
To help us investigate your claim, please provide:
- Your order number.
- Photos of the damaged package (if applicable).
- Photos of the shipping label.
- A brief explanation of the issue.
We will work with the shipping carrier to help resolve the matter as quickly as possible.
Returned Shipments
If a package is returned because it was refused, left unclaimed, or an incorrect shipping address was provided by the customer, additional shipping charges may apply before the order can be reshipped.
Where applicable, original shipping costs and any return shipping fees may be deducted from an eligible refund.
Business Address Notice
The address below is provided for business correspondence only and is not a return address.
Please do not send returned merchandise to this address.
If you need to return an item, please contact our Customer Support team first. Once your return request has been approved, we will provide the appropriate return instructions and return address.
Contact Us
Lulu Mirelle
Customer Support
Email: hello@lulumirelle.com
Business Address:
39007 Support Ave RM 424 A
Fort Hood, TX 76544
United States
Not a Return Address
If you have any questions regarding shipping, delivery, or your order, please contact hello@lulumirelle.com. Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.
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