Refund policy

Thank you for shopping with Lulu Mirelle. We hope you love every purchase. If you're not completely satisfied, please review our Return & Refund Policy below.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.
• Be returned in their original condition with all tags attached.
• Be free from stains, odors, pet hair, or any signs of wear.
• Be returned in the original packaging whenever possible.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final Sale or Clearance items.
• Gift Cards.
• Bodysuits, swimwear, underwear, and other intimate apparel.
• Accessories (unless received damaged or defective).
• Items that have been worn, washed, altered, or damaged after delivery.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your package.

To help us process your request quickly, please include:

• Your order number.
• Clear photos of the item and packaging.
• A brief description of the issue.

Our Customer Support team will review your request and provide an appropriate solution.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of your return.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

For your protection, we recommend using a shipping service with tracking, as Lulu Mirelle cannot be responsible for returns that are lost during transit.

Return Instructions

Please do not send any items back without first contacting our Customer Support team.

The address listed on our website is not our return address. Once your return request has been approved, we will provide the correct return address along with detailed return instructions.

Business Address Notice

The following address is for business correspondence only and is not a return address:

39007 Support Ave RM 424 A
Fort Hood, TX 76544
United States

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Lulu Mirelle

Email: hello@lulumirelle.com

We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible.